CANCELLATION & REFUND POLICY
Effective: 16 June 2026 · v2.0 · Supersedes all prior versions
Scope
This Policy applies to all GymShakti plans — Starter, Growth, Pro, Pay-as-you-Go, and Postpaid. It forms part of the binding agreement with Aymorix Technologies and must be read with the Terms of Service.
1. Billing Models
1.1 Prepaid
All fees are charged in full in advance for the entire billing period. Access is granted only upon receipt of cleared payment.
| Plan | Price | Equivalent |
|---|---|---|
| Starter (6 months) | Rs.1,999 | Rs.333/month |
| Starter (12 months) | Rs.3,299 | Rs.275/month |
| Growth (6 months) | Rs.3,499 | Rs.583/month |
| Growth (12 months) | Rs.5,499 | Rs.458/month |
| Pro (6 months) | Rs.5,999 | Rs.1,000/month |
| Pro (12 months) | Rs.9,999 | Rs.833/month |
| Pay-as-you-Go (monthly) | Rs.6–8 per member | Variable (Up to 50 members) |
1.2 Postpaid
Activating Postpaid billing permanently removes the option to revert to Prepaid for that business entity — including after cancellation and resubscription. Postpaid invoices are due within 7 days of generation. Unpaid dues are pursued as a recoverable business debt. Data export is withheld until all outstanding Postpaid dues are settled. Postpaid subscribers who auto-continue without cancellation are billed at the pricing in effect at the start of each new period, which may differ from prior periods.
2. No-Refund Policy
Default: No Refunds
Once a subscription period commences and Platform access is activated — by login, data entry, or any automated feature trigger — the full fee for that period is non-refundable under any circumstances including non-use, change of mind, business closure, staff changes, platform migration, or WhatsApp account ban.
Aymorix incurs immediate infrastructure, API, and support costs upon activation regardless of usage frequency.
3. Cancellation Mechanics
3.1 Prepaid Cancellation
- Cancellation via dashboard or email to support@gymshakti.in
- Takes effect at the end of the current billing period. Full access continues until then
- No refund is issued for any unused portion of the active period
3.2 Postpaid Cancellation
- Takes effect at the end of the current invoiced calendar month
- Business Client is liable for all fees accrued up to and including the cancellation date
- Final invoice generated within 5 business days of effective cancellation date; due within 7 calendar days
- Data export is released only after settlement of all outstanding dues
3.3 Pay-as-you-Go Cancellation
Effective end of current calendar month. Current month's per-member fees are non-refundable. No credits for members removed mid-month.
3.4 Auto-Renewal
Prepaid plans do not auto-renew. Renewal reminders are sent 14 and 7 days before expiry. If no payment is made, access suspends at period end. Postpaid continues until cancelled — at pricing in effect at the start of each new period.
4. Refund Eligibility
| Scenario | Outcome |
|---|---|
| Cancel mid-period — Prepaid | No refund, no credit |
| Cancel at period end — Prepaid | Access stops at period end; not applicable |
| Cancel within 24 hrs, before any login | Case-by-case; credit possible within 5–7 business days |
| Platform outage >72 hrs (Aymorix fault) | Pro-rata credit on next period — applied within 14 days of claim |
| Downgrade mid-cycle | No refund, no credit; downgrade active next period only |
| Upgrade mid-cycle | No refund; immediate access with pro-rata charge |
| Account suspended — ToS breach | No refund, no credit |
| Account terminated — no fault of client | Pro-rata refund within 14 business days |
| Postpaid cancel — mid-month | No refund; effective end of invoiced month |
| Postpaid — outstanding dues at cancel | No refund; dues must be settled; data withheld |
| WhatsApp ban — any cause | No refund; third-party action outside Aymorix control |
| Meta / WhatsApp API downtime | No refund; third-party, not Platform failure |
| Duplicate payment — technical error | Full refund within 5–7 business days |
5. Downgrade, Upgrade & Postpaid Conversion
- Downgrades activate at the start of the next billing period only — no mid-cycle credits or pro-rata adjustments
- Upgrades take effect immediately on payment; pro-rata charge for the remaining current period applies
- Pay-as-you-Go tier adjustments are applied from the following month — mid-month decreases carry no credit
- Postpaid subscribers cannot convert to Prepaid under any circumstances. Any resubscription after Postpaid cancellation will be offered exclusively on Postpaid terms
6. Cancellation Processing — 5 to 7 Business Days
| Stage | Action |
|---|---|
| Day 1 | Request receipt — acknowledgement within 2 hours via registered email |
| Day 1–2 | Identity verification — confirmed via registered email or OTP |
| Day 2–3 | Account review — outstanding dues, Postpaid balances, and disputes checked |
| Day 3–5 | Data export window — export package available in dashboard (standard format only) |
| Day 5–7 | Confirmation — cancellation confirmed in writing; end date confirmed |
| Post-period | Access revocation — access revoked at 11:59 PM IST on last day of billing period; data retained 30 days then deleted |
7. Platform Availability Credits
Credits apply only for confirmed Platform outages caused by Aymorix's own infrastructure. Third-party sub-processor outages (WhatsApp, Razorpay, hosting) do not qualify.
- Outage under 24 hours: no credit
- Outage 24–72 hours (confirmed Aymorix fault): 7-day subscription credit on next renewal
- Outage over 72 hours (confirmed Aymorix fault): pro-rata credit for days affected, applied to next renewal
- Credits are the sole remedy for availability failures. No cash refunds for outages under any circumstances
- Claims must be submitted to support@gymshakti.in within 14 calendar days of the outage. Late claims are not processed
8. WhatsApp — Non-Refund Position
WhatsApp Ban: Absolute No-Refund
If the Business Client's WABA is restricted, suspended, or permanently banned by Meta — for any reason including use of GymShakti's WhatsApp Automation — no refund, credit, fee suspension, or compensation will be issued. The subscription covers the full Platform. Loss of one component due to third-party enforcement against the Business Client's own account does not constitute Platform failure.
9. Free Trial
- One (1) free trial per registered business entity. No credit card required
- Full feature access during trial. Access suspends at trial end until paid subscription is activated
- Trial data is retained for 30 days post-expiry. Not extended under any circumstances
- Activating Postpaid billing at trial end immediately triggers the Postpaid lock-in clause (Section 1.2)
- Creating multiple accounts to extend free access constitutes fraud under the Terms of Service
10. Billing Disputes
- Disputes must be raised in writing to support@gymshakti.in within 14 calendar days of the disputed charge. Late disputes are not investigated and the charge is treated as accepted
- Confirmed billing errors are resolved by subscription credit or, for duplicate charges, cash refund within 7 business days
- Initiating a payment chargeback without first raising a formal dispute with Aymorix is a breach of the Terms of Service and triggers immediate account suspension
- Unresolved disputes are referred to binding arbitration in Nagpur under the Terms of Service
- Business Client may not set off or withhold any payment due to Aymorix against any pending dispute or counterclaim
11. Governing Law & Jurisdiction
This Policy is governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the competent courts of Nagpur, Maharashtra, India. See Terms of Service Section 12 for full jurisdiction and arbitration terms.
12. Quick Reference
| Question | Answer |
|---|---|
| Can I get a refund mid-period? | No. Fees are non-refundable once the period is active. |
| When does cancellation take effect? | End of current billing period. Full access continues until then. |
| Can I switch from Postpaid to Prepaid? | No. Postpaid activation is permanent and irrevocable. |
| Do I get credit for a downgrade? | No. Downgrades apply next period only. |
| Refund if WhatsApp account is banned? | No. Meta-initiated bans are outside Aymorix's control and liability. |
| How long to process cancellation? | 5–7 business days from verified request. |
| What happens to my data after cancellation? | Export available 30 days. Permanently deleted after 30 days. |
| Where are disputes heard? | Exclusively in Nagpur, Maharashtra, India. |
| Does force majeure excuse payment? | No. Force majeure never excuses payment obligations. |
| Can I withhold payment during a dispute? | No. No set-off or withholding rights. |
By using GymShakti, the Business Client accepts this Cancellation & Refund Policy in full. Continued use constitutes ongoing acceptance. All disputes governed exclusively by courts of Nagpur, Maharashtra, India.